Customer Experience Excellence Recognized at National Awards, December 2025
The Hellenic Institute of Customer Service has recently honored NTUA in collaboration with Global Link, recognizing their excellence in customer experience and responsible service practices. The awards received were Best Mobile Customer Experience and Best Organisation for ESG Factors & Practices in Customer Service. The recognition was based on the SmartMaps digital platform, with the SmartMaps website used as the candidate product. The platform combines data from mobile phone sensors and machine learning algorithms, enabling users to select safer and more environmentally friendly routes, while improving overall traffic efficiency. These distinctions highlight the value of applying innovative digital solutions to address key social and environmental challenges and reflect the impact of collaboration between academia and industry in delivering customer-centric and sustainable services.





